FAQs

You can place an order online by using following steps:

• Go to the Shop and select your desired apparel
• Select size and color of the apparel
• Enter the number of quantity you would like to purchase.
• Select Customize to design your apparel
• Add Text, Upload Images, Add ClipArts
• Save the design and buy it.

                                      OR

1. Go to the design-studio
2. Select size and color of the apparel
3. Customize your apparel with Add Text, Upload Images, Add ClipArts
4. Save the design and buy it.

Yes, as long as the fabric is cotton, polyester or spandex, we fundamentally print anything on it. Make sure the things you bring is in good condition and never worn!

Sure! We have a brand new website where you can place your orders and arrange for pick up in-store. In-store pick-up is an option during your online checkout.

As per our policy, we don’t give sample for orders. In any case, if you’re making a commercial bulk order, kidnly contact us and we examine the plausibility of sending tests.

No. Whatever you send us is what we print on the shirts.

We accept .jpeg, .png, .eps, and .pdf.
For best results, please use high resolution .jpeg or .png images, or vectored .eps/.pdf images without embedded artwork with all fonts converted to outlines.

Vector is ideal, but 300dpi will work well.

Since we are quick to start processing orders, we do not allow notes to be made after an order is placed. We will allow orders to be canceled only up to 24 hours after the order is placed, otherwise, orders cannot be canceled under any circumstances.

Our preferred method of payment is via Visa, Mastercard, Paypal

Payments can be made online using the available payment methods during the checkout

You can suspend a payment, troubleshoot it, and re-allocate it.

Yes! Custom Kings uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our website.

Our prices are based on Canadian Dollar (CAD)

Custom Kings pricing is based on four components.

• Type of Apparel.
• The number of apparel you order.
• Design

Please contact us via phone (+1 403-475-2878) or email (contact@customkings.ca) to get a quote for bulk order

Custom Kings moves as quickly as we can when getting your order out the door. Once the product leaves our facility, it’s delivery is out of our hands. Delivery will be handled by our trusted shipping partners. If you experience any issues, then reach back to us. We’re happy to work with you in finding a solution.

In case of urgency our turnaround time could be a few working days with printing from our stock colors and styles. Ideally we need 1-2 days to print and ready the shippment. Nevertheless, the same too varies depending upon various factors such as style, quality and quantity.

CustomKings has multiple locations within Canada, Alberta. For other provinces we ship the goods via air, rail, road & sea to the destination of your choice.

Custom Kings do custom designed, one-of-a-kind creations, it is not possible to return them for a refund.

We do everything in our power to make sure that each order meets our high standards of Quality, Competitive Pricing, and Quick Delivery Time – this is the Customer Kings Guarantee.

We strive for nothing but great customer experiences at Custom Kings, so if your order arrives and it’s incorrect or late, we’ll work with you to make it right. Your buying experience is our top priority. Please contact us at within 2 days of receiving your shipment to discuss problems with an order.